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Customer Service & Support Training Program:

Customer Service & Support Training Program

Customer service and support is a critical service for any organization. Training the staff who are providing customer service is of paramount importance to ensure customers are happy and continue to be loyal to the company. These training program should include soft skills, etiquettes, emotional intelligence and selling skills. Following are the typical topics we cover as part of this training program. These could be customized based on any specific needs.

  • Communicating Effectively
  • Attitude for Customer Service
  • Skills for Customer Service
  • What do Customers want?
  • Establishing Rapport
  • How to listen to customers?
  • Probing skills
  • Convincing skills
  • Telephone Etiquette
  • Email Etiquette
  • Live Chat Etiquette
  • Dealing with difficult behaviour
  • Core Selling skills
  • Cross selling & Upselling